Information Technologies and Computer Engineering

Recently, one of the most important activities of local authorities in Ukraine has been the provision of administrative services. One of the determining factors in the process of creating effective CNAPs and improving the quality of administrative services. The use of intelligent data processing methods will improve the quality of service provision, as well as significantly accelerate the provision of administrative services to citizens. The main objectives of the article are to analyze the problems of quality information support for the functioning of systems used in the Centers for administrative services; creation of mathematical and algorithmic software to assess the similarity of documents and services; implementation of an intelligent information processing module for application software systems. The results of the article are: the method method of assessing the similarity of administrative services is based on the clustering of documents that operate on the concept of distance between objects (details) that form their structure; improved method of finding the optimal sets of documents in the directional graph with the appropriate given restrictions in terms of adaptation of the "algorithm of ant colonies" in a given subject area; improved scheme for implementing the search for services (documents) in the form of a tree in terms of implementing the algorithm for deleting services with duplicate documents. These developments can be implemented as an add-on to modern solutions and effectively used in information systems for administrative services

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