Information Technologies and Computer Engineering

The work considers the issue of the part of the utility industry that is responsible for the interaction of the utility company and the people it serves. After the analysis, the feasibility of digitalization and implementation of a WEB-oriented software product was proved, which would satisfy all the needs and significantly simplify and accelerate the interaction process, required minimal training efforts, and was also available to users of various computer and mobile devices with the presence of the Internet. Based on this, in order to automate and improve the processes of obtaining relevant information and designing a transparent system, the features of the implementation of information technology for automating applications to utilities, its architecture, structure and program implementation of tools such as NodeJs, ReactJS, GraphQL, MongoDB were described. As a result, an information system for automating the submission of applications to utilities has been developed, which fully satisfies the basic needs of users of utility services and simplifies the process of obtaining services and information

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